Clear steps for both sides of the rental relationship.

Landlords

Set up properties, invite tenants, issue charges, receive payments, and keep tenant communication in Nyumba.

1. 1Create or sign in to the landlord app and complete the profile for your country.
2. 2Add each property, unit, rent amount, water rate, and available payment details.
3. 3Add tenants by phone number so Nyumba can link them to the tenant app profile.
4. 4Use Bills & Meters to post utilities and service charges into the tenant ledger.
5. 5Review payment history, chat with tenants, and keep payout details current in Settings.

Tenants

Confirm your profile, view the live balance from your landlord, pay by local methods, and keep receipts in one place.

1. 1Open the tenant app or the web pay page your landlord shares.
2. 2Sign in with your phone number and OTP, using the same number your landlord registered.
3. 3Review rent, utility, and service balances before paying.
4. 4Approve the mobile money or local payment prompt on your phone.
5. 5Return to Nyumba to confirm the updated balance and payment status.

Landlord Checklist

• Confirm your country and contact details during onboarding.
• Add payout details before asking tenants to pay through Nyumba.
• Create the property and choose whether it is a whole-house rental or multi-unit building.
• Set rent, unit labels, water rate, and active tenant details.
• Post meter readings and bills only after confirming the tenant and property are correct.
• Use the tenant detail screen to verify onboarding status, open chat, and review the live balance.

Tenant Checklist

• Use the phone number your landlord has on record.
• Do not share OTP codes with anyone, including people claiming to be support.
• Review each listed charge before approving a payment.
• Keep mobile money confirmation messages until the Nyumba balance updates.
• Message your landlord inside Nyumba when a charge looks wrong or a payment is pending too long.